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IDSC's HR planning solutions transform the way organizations' HR policies and plans are designed by recognising the dynamic effect of policies and plans over time. Developing far-sighted policies, feasible and realistic career paths and good posting plans which employees would like would not have been possible without the prediction, optimization and simulation capabilities of these proprietary HR solutions. The problems involve complex and dynamic factors which are too difficult for humans to solve on their own.
IDSC has HR OR/MS models to help companies develop optimal and stable manpower profiles, design policies that would move the organisation from the current to the desired profiles, and evaluate the robustness of policies in the face of uncertainties.
These planning models enable top HR management to systematically and objectively decide on the recruitment, promotion and retention policies that will affect the strategic health of an organisation. They would be better able to understand the impact of different policies and their complex interactions which pull in different directions.
By identifying the key parameters and setting up a system to regularly scan the environment and update the models, the client organisation would be able to move from reactive to anticipative policy formulation.
IDSC also provides solutions that integrates career planning, staff postings, recruitment and rostering so that plans flow congruently from strategic to tactical to operational levels.
Manning Level and Productivity Analysis
IDSC provides expertise to analyse operations of manned counters and design manning strategies to better balance the manpower and costs.
One example of this include the study at immigration checkpoints. The team explored how clearance of people passing through the checkpoint in cars, buses, motorcycles, trains and on foot could be cleared more efficiently. This delivered savings in manning levels due to shift designs that better match demand patterns and the use of rostering technology.
Another example is airport pre-board screening in which we analysed the demand patterns at check-in counters and passengers arrival patterns at departure gates. Evaluating different team configurations and their performance under uncertainty allow the optimal shift design that minimizes manpower cost to be identified while ensuring that desired service levels could be met.
Another application of this service is in exploring branch productivity for a major bank. IDSC introduced data envelopment analysis to better understand the factors affecting the performance of more than a hundred branches and ATMs. The branches and ATMs were categorised by their characteristics, location and staff factors to provide a systematic basis for the network to be continuously rationalised and improved.